Solutions

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CUSTOMER EXPERIENCE CENTER

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Customer Experience Outsourcing that is cost-effective

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Whether you need support for customer service, sales, marketing research or back office, EagleONE is available with scalable, talented, teams 24 x 7 – 365 days per year.

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  • Highly skilled US workforce
  • Scalable
  • Enterprise Level Technology
  • Customizable
  • Flexible

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  • Support marketing efforts
  • Generate targeted leads
  • Turn new prospects into high value customers
  • Touch and retain customers
  • Improve customer loyalty

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  • Surveys
  • Qualitative
  • Quantitative
  • Focus Groups
  • A / B Testing
  • Competitive Analysis
  • Messaging

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  • Reduce Cost on Back Office Expense
  • Concentrate on Core Competencies subcontract the Rest
  • Secure US based Workforce
  • Flexible Technology Connects with Your Systems

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Cost Effective Enterprise Level Service

Inbound Contact Center Services

When your customers call, we listen

Customers are looking to engage with your company when, where and how they want. Whether they are calling for service or to buy your products, they demand a superior experience. We can offer that through our Inbound Call Center services.

Our highly skilled US based representatives will delight the most demanding customers. We provide scalable, flexible and customizable solution with enterprise level technology.

 

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Outbound outreach that increases sales and retains customers

Outbound Outreach Customer Services

Reach Out to Prospects and Retain Customers

Our Outbound Outreach Services provides your marketing and sales teams with the ability to convert their efforts into new sales while staying in contact with your present customers. Our teams are comprised of operations, sales and outbound representatives help create strategies for accomplishing your goals to sell, retain clients or both. If your objective is to create new sales our first step is to understand who your ideal or best target client is now and in the future. Once we fully understand the goals of the program outbound sales targets are created using technology, processes and 75 years of sales expertise. We will turn target prospects into qualified, informed and presold leads for your sales team to finalize the close.

If your goal is to retain customers, we are experts at creating additional customer touches when needed. We again create a target list of your customers and reach out to them for different goals: Welcome calls, thank you calls, feedback calls, or any touch base that turns the customer from an average customer to a delighted advocate for your company.

 

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Great Customer Experiences Yields BIG ROI!

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Market research to make simple informed decisions backed by data

Market Research Services

Research made simple

Research for the sake of research waste resources. Quality research of your industry, trends, customers designed to bring real measurable results.

 

Here’s How

STAY CONNECTED TO CUSTOMERS
Who matters most? Customers! The Voice of the Customer (VOC) is what drives customers to become advocates and stay loyal to your company. Engage them and retain them.
KNOW THE PLAYING FIELD YOU ARE IN
You can’t be the best unless you understand your competition. Find out trends, new technologies, how your customer prefers to communicate with you. Know your reputation. Discover the dangers and risks out there in your marketplace and stay current.
HAVE A GAME PLAN
Do you know where you are going with your business? Or just think you do? Winners track progress, refine the plan with sound data and take action.
BE PREPARED TO BE SURPRISED
Take the time to understand the impact a new product or service will have on customers and your marketplace before you invest thousands of dollars.

Are you a VC looking to test a disruptor before you pour millions into a great concept?

Maybe you are a midsize business that wants to stay ahead of the competition by providing a new service or product. Will it bring in new revenue? Will it pay for itself? Or is it a necessary tool to retain customers?

YOU NEED KNOWLEDGE AND DATA TO MAKE THOSE DECISIONS AND WE CAN HELP!

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Focus on growth by outsourcing back office tasks

Back Office Services

Cost Effective Outsourcing

EagleONE helps you organize and improve back office efficiency and significantly impacts its success. Our teams can process large volumes of data including claims, applications, billing and any type of transaction that requires human intervention. Our experience includes work across a variety of industries such as mortgage, healthcare, finance, telecommunications, education, retail, e-commerce, energy and non profit.

Strengthen your back office functions, increase profits and ROI.

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